Shipping policy
SHIPPING POLICY
At Yume Livin, we aim to make delivery simple and straightforward.
1. ORDER PROCESSING
Orders are generally processed and dispatched within 1–2 business days after confirmation.
Orders placed during weekends, public holidays or unusually busy periods may require some additional processing time.
2. DELIVERY TIMELINE
After dispatch, delivery usually takes approximately 3–7 business days depending on your location.
Delivery times are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, remote locations or other circumstances outside our control.
3. ORDER TRACKING
Where tracking is available, tracking details will be shared once your order has been dispatched.
Please note that tracking information can sometimes take a little time to update after the parcel has been handed over to the courier.
4. SHIPPING CHARGES
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Any free-shipping offer or promotional shipping offer, when available, will be subject to the conditions displayed on the website.
5. SHIPPING ADDRESS
Please make sure your shipping address and contact details are correct before placing your order.
If you need to change your delivery details, please contact us as soon as possible.
We can only attempt an address change before dispatch and cannot guarantee that changes will be possible once processing has begun.
6. DELAYED, LOST OR DAMAGED SHIPMENTS
If your order is significantly delayed, appears to be lost in transit, or arrives damaged, please contact us through our Contact page with your order details.
We will review the issue and help you with the appropriate next steps.
7. ORDER CANCELLATION
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation is no longer possible and any eligible return or refund request will be handled according to our Refund Policy.
8. CONTACT
For questions relating to shipping, tracking or delivery, please contact us through the Contact page on the Yume Livin website.
YUME LIVIN