Refund policy

REFUND POLICY

At Yume Livin, we want you to be happy with every order. This policy explains our returns, cancellations, refunds and replacements.

1. RETURN WINDOW

You may request a return within 7 days of delivery. Requests made after the 7-day period may not be accepted.

2. CONDITIONS FOR RETURN

To be eligible for a return:

• The item must be unused and undamaged, and in the same condition in which you received it.
• The item must be in its original packaging with all tags, manuals, accessories and included items, wherever applicable.
• A valid proof of purchase, such as your order number or receipt, is required.

Please contact us before sending an item back so that we can confirm eligibility and share the return instructions.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged, defective or incorrect.

This may include:

• Personal-care and hygiene-sensitive products
• Customized or personalized items
• Perishable goods
• Products specifically marked as non-returnable on the product page

4. CANCELLATION POLICY

Before dispatch:
You may request cancellation any time before your order has been dispatched. If the cancellation is successfully processed before dispatch, a full refund will be issued.

After dispatch:
Once an order has been dispatched, it cannot be cancelled. After delivery, any eligible request will be handled according to the return policy above.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If your product is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs or video showing the issue
• A brief description of the problem

After reviewing the request, we may arrange a replacement or a full refund at no additional cost, as appropriate.

6. REFUND TIMELINE

Once an approved return has been received and inspected, the refund will generally be initiated within 2 business days.

After the refund has been initiated, your bank, card issuer or payment provider may take approximately 5–7 business days to reflect the amount in your account.

Refunds are issued to the original payment method used for the order.

7. HOW TO START A RETURN OR CANCELLATION

Please leave a message to us on Whatsapp +91 abc.

Our team will guide you through the next steps.

YUME LIVIN